A generic email address is one created to allow account login access to multiple users and is consequently a form of credential sharing. These email addresses will often include prefixes such as info@ or admin@ followed by a private email domain (e.g. firstname.lastname@example.org).
Credential sharing is a well documented risk, with the most important risks in this scenario being:
If the account is misused, it is difficult to assign responsibility to any one individual.
When account credentials are shared, they are more susceptible to hacking as the multiple users provide the hacker with more access points.
When sharing credentials, passwords are likely to be weaker and changed less often, making the account more susceptible to compromise
In the context of an Ebury account, this poses a major risk when accepting instructions via email. In these cases, if a generic email address is used, we cannot be sure that the sender is actually the authorised contact registered on the account.
Therefore if you currently access your account with a generic email address we strongly recommend you to get in touch with us to update your contact details to include a personal-corporate email address.
Please bear in mind that, for all new accounts, Ebury will require the use of a personal primary email address for each contact that will be added to the account.
Ebury still allows you to add a generic email address to your account as a notification email.
This email will be copied in all communications sent to the primary email address and can be used as a way of keeping track of all Ebury notifications.