At Ebury, we are committed to protecting your personal information and ensuring compliance with all relevant data protection laws. The data we collect may be stored and processed outside the UK, particularly in the European Economic Area (EEA) and the United States. All data transfers are safeguarded by Standard Contractual Clauses, ensuring that your personal information is handled securely, whether by us or our contractual agents.

We implement stringent security measures to protect your information, including encryption for payment transactions. While we endeavour to ensure the security of data transmission over the internet, it is important to acknowledge that no method of communication is entirely secure. It is crucial that you safeguard any passwords provided to you and refrain from sharing them with others. Should you have concerns regarding data transmission, alternative communication methods can be arranged.

Regarding our financial services, Ebury operates as an electronic money institution (EMI) and is regulated under the Electronic Money Regulations 2011, authorised by the Financial Conduct Authority (FCA). Our registration can be verified on the FCA's Financial Services Register under Firm Reference Number (FRN) 900797. This designation allows us to issue electronic money and provide payment services, facilitating foreign exchange and local payments for our customers.

As a regulated EMI, Ebury adheres to the FCA’s safeguarding rules, ensuring a high level of protection for your funds. Your money is held in separate safeguarding accounts or protected through appropriate insurance policies, differentiating our services from conventional banks, which may lend out customer deposits. It is essential to note that customers of traditional banks are protected under the Financial Services Compensation Scheme (FSCS), whereas our safeguarding measures serve a different purpose designed to secure your electronic funds.

For further assistance feel free to contact Ebury support directly via live chat or at the below email addresses: