❓ Frequently Asked Questions (FAQ)

This feature allows you to use the Ebury Mobile App as the secure source for your 2FA code when logging into the Ebury Online (desktop) platform. Instead of receiving a code via SMS, the code will appear directly in the app, giving you a seamless and secure sign-in experience across both platforms.

If the time limit expires, the system will automatically ask you to log in using an alternative method, which is typically the standard 2FA method you use (SMS or Authenticator App). You will then receive a new code via that method to complete your login.

You can check the status of recently submitted payments by tapping the "Pending transactions" link on the home screen. This area shows if the payment is still in the process of validation or is pending execution.

Convert:This is a standalone transaction to exchange funds between two Ebury accounts you own (e.g., moving GBP funds into your EUR balance).

Convert & Pay: This is a seamless, one-step workflow that combines the currency exchange and the payment instruction to an existing beneficiary (i.e., you convert funds and send them out in a single authorisation).

When you reach the "Review details" screen for any conversion or Convert & Pay transaction, the app displays a guaranteed rate that is locked in for a short period (typically 9 to 10 seconds). This gives you confidence and certainty before you commit.

Tap the currency you wish to sell (e.g., GBP), then tap Convert. Select your target currency (e.g., EUR), enter the amount, and review the transparent rate details before confirming.

The current Ebury mobile app is designed to streamline payments to pre-existing beneficiaries. You must set up a new beneficiary through the Ebury Online platform (desktop) before you can initiate a payment to them via the mobile app.

You are required to select a reason (e.g., "Payment for identifiable goods") for regulatory compliance. The Payment reference is a custom note (e.g., "my investment") that helps the recipient identify the purpose of the funds.

You must manage your MFA settings on the Ebury Online platform (desktop). Log in, go to your Profile and Settings page (click your name), and select 'Two-Factor Authentication (2FA)' (which manages your MFA). Click 'Modify' and confirm your identity to select your new method (Text message or Mobile app).

Yes. You can change your preferred Two-Factor Authentication method (between App-Based and SMS) at any time by logging into the Ebury Online platform, navigating to your Profile and Settings, and modifying your 2FA preference.

Yes, the Ebury Mobile App is also used to authorise payments and logins for both the desktop and mobile platforms, ensuring a seamless and secure experience across channels.