The Convert & Pay feature lets you exchange currencies and send the payment to an existing beneficiary in one seamless authorisation flow.
From the home screen, tap the Convert and Pay tab.
Transaction details: Select the currency you want to sell, the currency you want to buy, the value date and the reason for trade.
Select Beneficiary: Choose the existing beneficiary you wish to pay (buy currency).
If you want to send a payment to a new payee, click on "+ Add new beneficiary".
Add the payment amount and reference (optional).
If you want to add more than one payee, click on "+ Add another payee".
Authorise: authorise the transaction using the two-factor authentication (2FA) code sent to your mobile device.
Review Rate: Confirm the guaranteed rate on the "Review details" screen.
For further assistance feel free to contact Ebury support directly via live chat or at the below email addresses:
EMEA (operationsteam@ebury.com)
Asia Pacific (operationsteam.apac@ebury.com)
America (operationsteam.ca@ebury.com)