If you think your email account has been compromised, please follow these recovery steps:

  • Change the password on your email account and any account that shares this password.

  • Check your email filters and forwarding rules to ensure that no suspicious rules have been created that could be diverting your emails.

  • Make sure you verify your sent items. Attackers may have sent fraudulent emails to your contacts.

  • Change the Security Questions in the email recovery section of your email account.

  • If not already active, enable 2 Factor Authentication on your email account.

  • If not already active, enable 2 Factor Authentication on your EBO account.

  • Clean up your browser cookies and cache.

  • Ensure that your device's operating system is up to date - any outstanding

    updates will install the latest security fixes.

  • Run anti-virus software on your device. Ideally, there should always be anti-virus software installed and up to date on your device.

  • Communicate this incident to your contacts.

What to Do If You Think You’ve Fallen Victim to Fraud

If you think you have fallen victim to fraud, email fraud@ebury.com and report it to your local law enforcement and/or fraud reporting agency.

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