Intermediary fees are those applied by the intermediary banks involved in the processing of your payment. As the remitting financial institution of your payment, Ebury has no way to control what fees are charged once the payment has been sent.

Fees charged vary from bank to bank, as the amount is set by each bank's internal policy. In some cases where the charges for a payment are specified as OUR, fees can still be deducted from the payment amount as the bank processing your payment has no account for where to charge the fees to (therefore they are directly deducted from the payment amount).

If you have had intermediary fees charged on a payment, and would like to know which bank charged the fee, please get in touch with us at operationsteam@ebury.com, or contact your account manager directly

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