How do I see my payments' status?
Once allocated, your payment will be assigned a status. You should be able to check this either:
From your Dashboard:
From the Payments tab:
When clicking on the information symbol, you should be able to see the status key:
What does each status mean?
Beneficiaries:
Third party accounts: the account is held by another party other than yourselves.
Your accounts: the destination account belongs to you (first party).
Payments:
Pending your authorisation: your account has the n-eyes authorisation flow enabled and the payment needs your authorisation to be released.
Pending to be authorised (by others): your account has the n-eyes authorisation flow enabled and the payment needs the authorisation of other(s) contact(s) to be released.
Rejected: your account has the n-eyes authorisation flow enabled and the payment was declined by the person who authorises it.
If authorised:
Waiting for funds: your balance is insufficient to cover this payment or the value date has not been reached.
Waiting for more information: we review payments in order to comply with various regulations. We will contact you by email if needed.
Validating: the payment is being validated for its release.
Waiting for execution date: the payment is fully funded but needs to reach the value date.
Payment on hold: the beneficiary might be missing mandatory information or the payment has been requested to be put on hold.
Payment completed: the payment has been successfully executed by Ebury.
Returned: the payment has been returned to your account, possibly due to incorrect details, at the beneficiary's request, or any other operational reason.
Cancelled: the payment has been cancelled before being executed.
For further assistance, feel free to contact Ebury support directly via live chat or at the below email addresses:
EMEA (operationsteam@ebury.com)
Asia Pacific (operationsteam.apac@ebury.com)
America (operationsteam.ca@ebury.com)
