When a payment is sent through SWIFT, we can track the payment instruction using GPI.
The most common scenarios are:
Payment credited to the beneficiary's bank.
The payment instruction has been completed and no further actions from our side are required.
If your beneficiary claims non-receipt, we recommend double confirming the bank details used for the payment and sharing the gpi with them. They can inquiry at their bank with the specific codes that appear on the image tracking reference and instruction identification.
Payment on hold.
This usually means that the bank is analysing the payment. It is a common practice to screen the all the payment elements and ask for additional information if needed.
If we have not received any request for information, we suggest sharing the gpi with them so they can inquiry at their bank.
If we have sent you the request for information, which has been compiled and forwarded to the bank, please note that they can take up to 72 hours to only acknowledge our message plus another 48 to process it.
The timeframe may vary depending on the number of banks/financial institutions involved, but it often takes around 5-7 weekdays.
While expediting this process may not be feasible for us, we do have the option to request a recall if needed.
Payment rejected by the beneficiary/intermediary bank.
We could anticipate it back in the coming days. Although the timeframe may vary depending on the number of banks/financial institutions involved, it can take up to 5 weeks.
Unfortunately, banks tend to not provide regular updates, but once the funds are returned, you will be informed by email.
While expediting this process may not be feasible for us, we do have the option to request a recall if needed.
