Paying with multiple balances:
If the payment you need exceeds the amount you have on balance, you can simply book a trade for the remaining difference:
Check your available balance in the payment currency.
Book a trade to convert the remaining amount from your second currency.
And then simply instruct a payment for the full amount, from the “Payment” section.
Paying using multiple trades:
If you want to use two or more trades (such as a Spot or a Drawdown) to fund a single payment, you can easily manage this from the platform.
Using existing trades
If the trades you need are already booked, you can simply send a payment for the total amount directly from the “Payment” section.
Booking new trades first
If you do not have existing trades ready, book the necessary trades first, either from the “Convert” section or from the “Drawdown” one. Once they are confirmed, you can create and send your payments from the “Payment” section.
For further assistance, feel free to contact Ebury support directly via live chat or at the below email addresses:
EMEA (operationsteam@ebury.com)
Asia Pacific (operationsteam.apac@ebury.com)
America (operationsteam.ca@ebury.com)