Follow these steps to track a payment:
Go to the Payments page and search for your desired payment.
Check that the payment status shows as Executed.
Select Track.
You will be redirected to the Payment tracker, where you can view the live status of your payment and access its unique UETR code
If you would like to share the payment tracker with a third party, click on “Share” in the top right corner.
Still need assistance?
If 72 working hours have passed since execution and the payment is not yet credited, or your beneficiary still cannot locate the funds using the UETR, please feel free to contact Ebury support directly via live chat or at the below email addresses:
EMEA (operationsteam@ebury.com)
Asia Pacific (operationsteam.apac@ebury.com)
America (operationsteam.ca@ebury.com)
