Most payments sent in a G10 currency usually arrive within 1-2 working days from the date of execution. First, check the value date and the currency pair. Non-G10 currencies can take up to 3-5 days to clear and non-arrival on the specified value date is not unusual due to bank delays within the payment routes. We always aim to send funds in the most efficient way possible.
If the payment can’t be located after 24 hours have passed since the expected value date, please contact our Operations Team who will initiate a payment investigation.