Firstly, check the value date and the currency pair. Non-G10 currencies can take between 3-5 days to clear and non-arrival on the specified value date is not unusual due to bank delays within the payment routes. We always aim to send funds in the most efficient way possible.

If it can’t be located after 24 hours have passed since the expected value date, please contact our Operations Team who will initiate a payment investigation.

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