Why you should ask for new bank details
The main benefits of having a dedicated Ebury bank account are:
Unique Identifier: Ebury bank accounts provide you with a unique account number in your account's name. This facilitates easier identification of incoming payments as they can be attributed directly to your account.
Straight-Through Processing: Payments can be processed automatically without the need for manual intervention, leading to faster transaction times.
Improved Reconciliation: As payments are directly associated with your Ebury bank account, it is easier to reconcile transactions, as each payment can be quickly matched to the intended account.
Enhanced Privacy: Ebury bank accounts can also offer an additional layer of privacy as each client has their separate identifier.
Simplicity for Payers: Payers can send money directly to your Ebury bank account in your name without needing to include additional reference information, which is often required when paying into Ebury’s pooled bank accounts. This will make your clients' payments easier and straightforward for them to process.
When to ask for new bank details
When you ask your clients to pay into your Ebury bank account, you may notice that the account holder may be Ebury - not yourselves - and a mandatory reference is needed. If this creates certain confusion, you may want to consider getting your own dedicated account.
Also, if your incoming payments sometimes experience delays, this may be due to the payment not being properly formatted or your client not identifying you as the intended beneficiary. If you have dedicated Ebury accounts, this should not happen.
However, for certain currencies, we can’t offer you a dedicated account - but for those currencies where we can, feel free to request one - we offer them in 30+ currencies and 20+ countries!
How to ask for new bank details
From the main Dashboard, go to “Incoming Funds”
At the top right, click on account details.
Select the currency you need a bank account for.
Scroll down on the panel shown on the right and click on “Request”.
If “Request” does not appear, you will have to continue paying into Ebury’s pooled account.
Confirm the currency and the country you need the bank details in.
This should trigger the request to be sent to your account manager and you should get the new account shortly after.
You will receive a copy of your request via email. Feel free to contact your account manager if the request is urgent.
For further assistance, feel free to contact Ebury support directly via live chat or at the below email addresses:
EMEA (operationsteam@ebury.com)
Asia Pacific (operationsteam.apac@ebury.com)
America (operationsteam.ca@ebury.com)