Step by Step:
From the home page, select “Go to accounts”
And then the “Add funds” option will be displayed on the top right corner of the page:
Select the desired currency and sum. Currently only GBP, EUR and PLN are supported, but we’re constantly working on improving our offer.
Select the country and the bank you wish to retrieve the funds from:
Check the details one last time and click “Accept”
After this you’re redirected to your banking platform.
Following a successful transfer of funds, you will be redirected back to Ebury Online and the funds will be credited to your balance once we receive them.
Additional Information
We do not currently accept any other forms of payment including credit card, cash or cheque. For more information contact your Relationship Manager.
Frequently Asked Questions
How do Ebury connect with my bank?
Open Banking regulation allows for authorised providers (payment initiation service providers or PISPs for short) to initiate a payment once you have given explicit consent. You will always have to complete security and authentication procedures with your bank to authorise the fund transfer.
Ebury uses an industry leading PISP (Token.io) to provide this service.
Is this process secure?
Ebury uses an industry leading Payment Initiation Service Provider (PISP), Token.io to manage the connection with your bank. Your credentials are never uploaded to our system but just passed directly to your bank using SSL (HTTPS) and Public Key Infrastructure authentication (PKI) keeping your bank firmly in control of any transactions and enabling you to make payments quickly and securely.
Why don't I need to add payment details?
Transfer details (amount, reference and bank details) are securely passed directly to your bank meaning you don't have to worry about them. All you have to do is select your bank, complete authentication and security procedures and confirm the transfer.
When will the funds be added to my balance?
Funds will be credited to your balance once we receive them from your bank.
What happens if there is a connection failure?
In case a connection cannot be established, please retry. If the connection issue persists, please transfer the funds via electronic payment.
For further assistance, feel free to contact Ebury support directly via live chat or at the below email addresses:
EMEA (operationsteam@ebury.com)
Asia Pacific (operationsteam.apac@ebury.com)
America (operationsteam.ca@ebury.com)
America (operationsteam.ca@ebury.com)