Main Overview
When you log into your Ebury account, you can automatically view:
Your top three largest currency balances.
Your most recent payments.
To view a comprehensive breakdown of your currency balances, go to Accounts and then simply select All accounts from the menu.
Key Balance Terms Explained
To help you manage your funds, here is a quick guide to the terms used in your account overview:
Term | Description |
Balance | Your current available funds. |
Required funds | The amount you need to add to your balance to ensure your pending transactions execute smoothly. |
Outgoing | Funds due to be deducted from your balance for transactions that have reached maturity. |
Incoming | Funds expected to be credited to your balance today for transactions that have reached maturity. |
Initial margin | The standard collateral (deposit) held to secure your hedging contracts. |
Margin call | Additional collateral held to support your hedging contracts due to market movements. |
Need Further Assistance?
If you have questions about your balances or need help with a transaction, our support teams are here to guide you. You can contact Ebury support directly via our platform's live chat or reach out to your regional operations team by email:
EMEA: operationsteam@ebury.com
Asia Pacific: operationsteam.apac@ebury.com
Americas: operationsteam.ca@ebury.com