Ebury

Follow these simple steps to manage your payments:

Navigate to Payments: On your main dashboard, click on the Payments tab in the sidebar menu.

1. Navigate to Payments: On your main dashboard, click on the Payments tab in the sidebar menu.

Locate the Transaction: Find the specific payment you wish to stop.

1. Locate the Transaction: Find the specific payment you wish to stop.
2. Select Cancel.

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Please Note: Cancelling a payment does not automatically cancel any associated FX transaction or trade. If your payment was linked to a specific currency exchange, the exchange operation will remain active unless you contact your account manager and request this from them.

Were you looking to cancel a single payment, or are you needing to modify an entire trade?

If you have any questions or require further assistance with your transactions, our team is ready to help via Live Chat or email:

EMEA: <a href="mailto:operationsteam@ebury.com" rel="nofollow noopener noreferrer" target="_blank">operationsteam@ebury.com</a>

Asia Pacific: <a href="mailto:operationsteam.apac@ebury.com" rel="nofollow noopener noreferrer" target="_blank">operationsteam.apac@ebury.com</a>

Americas: <a href="mailto:operationsteam.ca@ebury.com" rel="nofollow noopener noreferrer" target="_blank">operationsteam.ca@ebury.com</a>

- EMEA: <a href="mailto:operationsteam@ebury.com" rel="nofollow noopener noreferrer" target="_blank">operationsteam@ebury.com</a>
- Asia Pacific: <a href="mailto:operationsteam.apac@ebury.com" rel="nofollow noopener noreferrer" target="_blank">operationsteam.apac@ebury.com</a>
- Americas: <a href="mailto:operationsteam.ca@ebury.com" rel="nofollow noopener noreferrer" target="_blank">operationsteam.ca@ebury.com</a>

Changed your mind or noticed an error? You can quickly cancel a payment directly within Ebury Online before it is processed.

How to cancel a payment

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