Please note that FX transactions cannot be modified or cancelled online. Although you may have been able to invalidate the associated payment, trades must be anticipated/rolled/cancelled by your Relationship Manager. Please contact them for further information.

If you are unsure about their details, kindly check them out in your Profile:

Please bear in mind that the cancellation of a trade may incur additional costs since FX constitute a contract.

For further assistance, feel free to contact Ebury support directly via live chat or at the below email addresses: