To complete a Get Paid request, you need the following information available:

  1. The currency and amount of money you expect to receive from a person or institution - i.e. your customer
  2. The name of the customer who will receive the request
  3. The request reference you would like to include, so that your customer knows why they are receiving a request (this is optional)
  4. The invoice relating to the payment you expect to receive

Log in to Ebury Online and click on ‘Incoming Funds’ in the navigation menu on the left side.

You’ll now be able to view previous Get Paid requests, view current ones and make a new request.

To make a new request, click ‘Get Paid’ in the top-right corner.

After entering all of the relevant information, click ‘Create request’. You’ll then receive a notification confirming that the request has been created. 

At this stage, you can ‘Share request’ with the recipients of the request. You can enter the recipient’s email address, and you’ll be copied into the email so your customer can be confident about the request.

To track this request or view previous Get Paid requests, select the requests tab, and you’ll be able to see both here: 

If you have any trouble with our Get Paid feature, please contact operationsteam@ebury.com.

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