Are my other currency accounts (EUR, USD, etc) affected?
No. This account update specifically affects only your UK GBP account details. Any other currency accounts and their respective details remain active and unchanged unless we have notified you otherwise.
Where do I find my EBURGBB1 account details?
To access your EBURGBB1 account details on the Ebury platform, follow these steps:
Log in.
Navigate to the Accounts section.
Select your GBP balance.
View details for compliant account (BIC: EBURGBB1, Sortcode: 231618).
What happens to the money I already have on balance?
Your funds remain fully secure and your total GBP balance will not change as there is a unified balance across all assigned GBP accounts. This means there is no need to manually transfer money between accounts. Your funds are already where they need to be.
What happens if a payment is sent to my account during transition?
During the 8-week transition period, funds sent to the CITIGB2L account will still be credited to your balance. However, we highly recommend that you start using your EBURGBB1 account as soon as possible to avoid future service interruptions.
What happens if a payment is sent to my CITIGB2L account after closure?
After the decommission date, any payments sent to the CITIGB2L account will be automatically rejected and returned to the sender. If this happens, please provide the sender with your EBURGBB1 account details immediately for redelivery.
I haven’t updated my payment instructions yet and the decommission date has passed. Is it too late?
While the transition period has officially ended and your CITIGB2L GBP account is now closed, you can still ensure your business operations continue smoothly. Your EBURGBB1 GBP account is already active and waiting for you on the Ebury platform.
I have been allocated a new EBURGBB1 GBP account for transition. Is there a fee for the new account?
No. This is a mandatory upgrade and there are no additional costs associated with the allocation of your new Ebury GBP account.
Will Confirmation of Payee (CoP) work on my new account?
Yes, it will. Your clients and partners can perform Confirmation of Payee (CoP) when paying from their bank.
Still have questions?
Contact your Client Portfolio Manager directly or email our Operations Team at operationsteam@ebury.com.